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Support App
Ticket processing, live chat and operational dashboards for customer support teams.
OVERVIEW
The Support App is the third product of the Simplex-Med suite: a workspace for support representatives who handle tickets and talk to customers in real time.
Live chat between customers and support representatives runs on Socket.IO and Redis, and I built both its frontend and backend parts. Statistical dashboards with charts and cards give the support team an operational overview of their queue.
Delivered at Simplex-Med (2019 - 2022). Read the Simplex-Med case study
PRODUCT FUNCTIONALITY
What it brings
together.
- Authorization and ticket processing
- Customer and support representative chat
- Backend and frontend chat functionality
- Statistical dashboards with charts and cards
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